Winning is exciting, but receiving your winnings quickly and without hassle is just as important. At 138, the withdrawal process is designed to ensure your funds reach you in the most convenient and reliable way possible.
One of the most common complaints among online players is a withdrawal process that is slow, complicated, or lacks transparency. At 138, we take a completely different approach — we believe your winnings are yours, and you deserve to receive them quickly and without unnecessary red tape.
Withdrawal system 138 built around three core priorities: speed, security, and convenience. Whether you use local bank transfer, e-wallet, or another method, our platform processes every withdrawal request efficiently and transparently.
Unlike some platforms that require players to go through lengthy verification layers repeatedly, 138 complete the identity verification (KYC) process once during initial registration. Once your account is verified, you can make repeated withdrawals without resubmitting the same documents.
All withdrawal transactions are protected with high-level encryption. Your bank account information is stored securely and is never shared with third parties. Every successful withdrawal will also receive an automatic confirmation via SMS or email.
Every withdrawal request that meets the requirements will be processed within the stated timeframe. Should there be any unexpected delays, our support team is available 24/7 to resolve issues promptly.
Available Withdrawal Methods at 138
Pick the option that suits you best — all methods are processed securely and quickly
The most popular method among Malaysian players. Supports all major banks including Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank, and many more. Funds go directly to your bank account with no intermediary.
Withdrawals to your Touch 'n Go wallet are among the fastest on the platform. 138. Ideal for players who want immediate access to their winnings without waiting for a bank transfer.
Withdraw directly to your GrabPay balance. Convenient especially for players who regularly use the Grab ecosystem for their daily needs.
Supports withdrawals to your Boost account quickly. An increasingly popular choice among younger Malaysian users who prefer digital wallets over conventional bank accounts.
Withdraw to your ShopeePay wallet — ideal for players who shop online frequently and want to use their winnings directly for e-commerce transactions.
Withdrawals in USDT (TRC-20 / ERC-20) and select other cryptocurrencies. The best option for players who prioritise privacy and freedom in managing their digital assets.
For larger withdrawal amounts or transfers to certain banks not supported via FPX, manual bank transfer is a reliable option processed with manual verification by the finance team. 138.
Withdrawals via DuitNow allow funds to be credited directly to your bank account or digital wallet using your phone number or IC number as the identifier — no need to enter a lengthy bank account number.
Withdrawal Method Comparison
Review the limits, fees, and processing times for each method before making your choice.
| Method | Minimum Limit | Maximum Limit | Fee | Processing Time |
|---|---|---|---|---|
| FPX / Bank Transfer | RM 30 | RM 50,000 | None | 15 min – 1 hour |
| Touch 'n Go eWallet | RM 30 | RM 10,000 | None | 5 – 15 minutes |
| GrabPay | RM 30 | RM 10,000 | None | 5 – 20 minutes |
| Boost eWallet | RM 30 | RM 5,000 | None | 5 – 20 minutes |
| ShopeePay | RM 30 | RM 5,000 | None | 10 – 30 minutes |
| DuitNow | RM 30 | RM 20,000 | None | 10 – 30 minutes |
| Cryptocurrency | USD 10 | No Limit | Network Fee | 15 – 60 minutes |
| Manual Bank Transfer | RM 100 | No Limit | None | 1 – 3 hours |
The processing times stated are estimates under normal conditions. On public holidays or during peak periods, processing may take slightly longer. Limits are subject to change based on account status and the platform's latest policies.
How to Make a Withdrawal at 138 — Step by Step
The withdrawal process at 138 can be completed in under 5 minutes. Just follow these simple steps:
Open website 138 and log in using your username and password. Make sure you are using a secure device and internet connection when performing any financial transactions.
After logging in, click on your account icon in the top right corner and select "Withdrawal" from the dropdown menu. You can also access this section directly from your account dashboard.
The system will display all available withdrawal methods. Select the method that best suits your needs — whether FPX, an e-wallet, or another listed option.
Enter the bank account number or e-wallet details you wish to use to receive funds. Enter the amount you want to withdraw and review the details before proceeding. The system will display the remaining balance after the withdrawal.
Review all details and click the "Confirm Withdrawal" button. You will receive an OTP code via SMS or email for additional verification to ensure the security of your transaction.
Once verification is successful, your withdrawal request will be processed. You will receive a notification when the funds have been sent, and another notification once the funds have been successfully credited to your account.
Platform 138 allows players to make up to 5 withdrawal requests per day. If you need a higher limit, contact our support team to review your VIP account status.
KYC Process at 138 only needs to be completed once. Once your account is verified, you are free to make repeated withdrawals without resubmitting documents. The verification process is typically completed within 24 business hours.
Identity verification, or KYC (Know Your Customer), is an important step implemented by 138 not only to comply with legal requirements, but also to protect the security of your account and funds.
This process ensures that only the legitimate account owner can make withdrawals — preventing any unauthorised access attempts or identity fraud. This is one of the best ways to keep your funds safe at all times.
Malaysian Identity Card (MyKad) front and back, or a valid passport. Images must be clear and all information must be legible.
A bank statement or screenshot of your online banking account showing your full name and account number. Documents must not be older than 3 months.
Once you have registered an account 138, go to the "Account Verification" section in your profile. Upload the required documents in JPG, PNG, or PDF format, with a file size not exceeding 5MB each. Our verification team will review your documents and send a confirmation email within 24 working hours.
If there are any issues with the documents submitted, our support team will contact you via email with specific instructions on what needs to be updated. This process can usually be resolved in a single session if all documents are prepared correctly from the start.
Players with fully verified accounts enjoy priority in withdrawal processing. Requests from verified accounts are processed ahead of accounts that are still pending verification.
Common Withdrawal Issues and How to Resolve Them
Most withdrawal issues can be resolved easily — here is a practical guide for common situations
This situation can sometimes occur, particularly during public holidays, weekends, or peak periods when the volume of withdrawal requests is very high. Typically, delayed withdrawals will be processed automatically once the system returns to normal.
Steps you can take: Check the withdrawal status under the "Transaction History" section of your account. If the status still shows "Processing" after twice the expected processing time, contact support directly via live chat and include your transaction reference number.
A withdrawal can be declined for several common reasons:
In all cases, you will receive an email notification explaining the reason for the rejection and the steps needed to resolve it.
This is a rare situation but can occur. In most cases the funds have already been sent by 138 but experiencing a delay on the receiving bank's end. Most banks process incoming transfers within minutes, but in certain cases it may take up to 1 business day.
If funds have still not arrived after 1 working day following a "Successful" status, contact the support team 138 with the following details: transaction reference number, bank name, and the last 4 digits of your account number. We will investigate and verify the transfer status with the bank.
If you have claimed any bonus or promotion at 138, there is a rollover requirement that must be met before winnings from that bonus can be withdrawn. This is standard practice in the industry.
For example, if you receive a RM 100 bonus with a 10x rollover requirement, you need to place bets totalling RM 1,000 before that bonus portion is eligible for withdrawal. The balance originating from your original deposit (not the bonus) can be withdrawn at any time with no rollover conditions.
Check the status of your bonus wagering requirement fulfilment at any time via the "Active Bonuses" section in your account. 138 your account.
Team 138 will never ask for your password or OTP code through any communication channel. If you receive such a request, it is a fraud attempt — report it to our support team immediately.
FAQ – Withdrawals at 138
Answers to the most frequently asked questions about the withdrawal process on the 138 platform
Register account 138 today and enjoy fast withdrawals, multiple payment methods, and 24/7 customer support always ready to assist you.