Platform 138 believes that the enjoyment of play should always come hand in hand with responsibility. We provide a range of tools, guides, and support so you can enjoy every session with peace of mind and full control.
Player Support
Personal Controls
Adult Users
Child Gambling Tolerance
Responsible gaming means enjoying betting as a form of entertainment — not as a source of income, an escape from problems, or a way to relieve stress. On the 138 platform 138, we take this commitment seriously. We don't just offer the best games and odds; we also ensure every player has the information, tools, and support needed to make smart decisions at all times.
Malaysia has a highly active community of sports players, casino enthusiasts, and betting fans. Most of them enjoy this experience in a healthy and controlled manner. However, like any form of entertainment involving money, there are risks that need to be understood and managed responsibly. This is why 138 places responsible gaming at the core of all our platform operations.
This policy is more than just an official document — it is our promise to you. We want you to come back and play not because you feel compelled to, but because you genuinely enjoy it.
Remember: Betting should be entertainment, not stress. If you're playing more than you should, that's a sign to pause and reassess.
We provide control tools that you can activate yourself within your account at any time.
Set your own daily, weekly, or monthly deposit limits. Once the limit is reached, our system will automatically block any additional deposits for the specified period. You stay in full control of your budget.
You can set a session time limit for your play. When your time limit is nearly reached, the system will send you a reminder. This helps you maintain a healthy balance between entertainment and daily life.
If you feel you need a break, activate the self-exclusion feature for a period of your choosing — from 24 hours up to 12 months. During this period, your account cannot be accessed for any betting activity.
Set the maximum loss amount you're willing to accept within a given period. Once this limit is reached, the platform will automatically block further betting to protect you from greater losses.
View your complete betting activity history — deposits, withdrawals, bets, and time played — in one clear and transparent view. This information helps you understand your own playing patterns.
Customer support team 138 ready to assist you at any time. If you feel the need to discuss your playing habits or would like further guidance, we are always here for you.
Problem gambling doesn't happen overnight — it develops gradually. Recognising the early warning signs is the first step to getting help. Check yourself honestly:
You frequently think about betting even while doing other things, such as working or spending time with family.
You need increasingly larger wagers to get the same level of satisfaction as before.
You have tried to stop or reduce your betting but were unable to do so.
You gamble to escape problems, stress, anxiety, or feelings of sadness.
You have lied to family members or friends about your betting activity.
Betting has caused financial, relationship, work, or health problems in your life.
If you answered "yes" to two or more of the questions above, we encourage you to contact the support team 138 or refer to professional support organisations.
Smart players enjoy their betting experience in a healthy and controlled way. Follow this quick guide to make sure every session stays fun:
Decide how much you're willing to spend before starting a session. Think of it like a movie ticket — entertainment money you're comfortable spending without affecting your daily needs.
If you experience a loss, don't keep betting in the hope of winning it back. This is one of the most dangerous habits in the world of betting.
After every hour of play, take a break of at least 15 minutes. This helps you think more clearly and avoid impulsive decisions.
Avoid betting when you are angry, sad, stressed, or in an unhealthy state of mind. Emotional instability leads to irrational decisions.
Don't rely on betting as a primary or secondary source of income. The odds always favor the platform in the long run.
A healthy player knows when to stop — and they stop by their own choice, not because they have to.
All of the following tools are accessible directly from your account settings. Every limit you set takes effect immediately.
| Limit Type | Availability Period | Effective Date | Adjustable? |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | Yes, with a 24-hour waiting period for limit increases |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Yes, with a 24-hour waiting period for limit increases |
| Session Time Limit | Per session / Daily | Immediately | Yes, can be reduced at any time |
| Forced Break | 24 hours / 7 days / 30 days | Immediately | Cannot be cancelled early |
| Self-Exclusion | 3 months / 6 months / 12 months | Immediately | Cannot be cancelled during the active period |
| Activity Statement | 7 days / 30 days / 90 days | Available at all times | Read only |
To activate any of the controls above, log in to your account and go to the Account Settings > Responsible Gaming. Our support team is also available to assist you via live chat 24/7.
Online betting on platforms like 138 designed to be an enjoyable and mentally stimulating experience. However, like all forms of entertainment involving money, it carries real risks if not managed properly. Understanding these risks does not mean you need to be afraid to play — rather, this knowledge empowers you to make smarter decisions.
One of the biggest risks is a concept known as "chasing losses". This happens when a player keeps betting in hopes of recovering money already lost. In most cases, this only leads to greater losses. The 138 platform 138 provides loss limits that you can set yourself to protect against such situations.
The second risk to watch out for is emotion-driven betting. When we're stressed, frustrated, or overly excited, our ability to make rational decisions is reduced. This is why we encourage all players to set their own personal rules before starting a session — and to stick to them without exception.
As a responsible betting platform operator, 138 takes a range of proactive measures to protect our players:
Problem gambling doesn't only affect the player — it also has a significant impact on family members and loved ones. If you're concerned about the gambling habits of someone close to you, here are some steps you can take:
Important: If you or someone you know is in serious financial crisis due to problem gambling, please seek help immediately. Don't wait until the situation gets worse.
You don't have to face this alone. There are various support channels available you can reach out to.
Live support 24 hours a day, 7 days a week. Our agents are specially trained to handle responsible gaming issues with full empathy.
Send an email to [email protected] for written enquiries or official complaints related to problem gambling.
The Department of Social Welfare (JKM) Malaysia provides counseling and support services for dependency issues, including problem gambling.
Talian Kasih 15999 provides support and guidance for a range of social welfare issues including financial difficulties and dependency.
Platform 138 provides a safe, transparent, and enjoyable betting environment. Register today and enjoy all our responsible gaming control tools — free for all members.
Flexible Deposit Limit · Session Time Control · 18 years and above only